So the IMF/WB conference has finally come to an end, and with it the associated panoply of hard work surrounding the need to get things running like clockwork. The million dollar question is: despite the PR fiasco, did the delegates at least enjoy themselves here? Since the press has apparently been tasked to bleat WB/IMF at every opportunity, the plethora of local coverage makes it relatively easy to piece together real feedback despite the neutral feel-good quotes.
The Four Million Smiles campaign, for all its much-maligned worth, has seemed to have accomplished its goal. The delegates found little to complain about with regard to customer service. Patricia Davis, heading the IMF/WB joint secretariat, had this to say:
The four million smiles were very evident. The people of Singapore were very well-informed about the event. I was surprised that the shop assistant and taxi drivers knew about the meetings and were supportive.
Everyone was willing to go the extra mile to offer good service. Everyone was smiling and helpful, right down to carrying your lunch in the cafeteria and pulling out your chair
A runaway success in customer service, or a comment on ingratiating, unadulterated bootlicking? You decide.
Other delegates appeared nonplussed at the extra-tight security measures. Zimbabwean delegate Mr Nyamurova Conrad gave a quote that very neatly summarized the whole atmosphere at Suntec:
The security was exaggerated. It was too much. But what I understand is Singapore doesn’t take chances on the probability of any eventuality. They stood their ground … (and) who should determine the rules, the visitor or the host?
Even in an op/ed piece, TODAY journalist Loh Chee Kong mentioned the ‘Fort Suntec’ atmosphere before delivering his platitudes of the social engineering stripe:
A handful of delegates also thought that everything they experienced in the past few days was too good to be true. And given the watertight security surrounding the event, the delegates could be forgiven for feeling as though they were living in a bubble.
Maybe we are victims of our own success. The summit — save for the controversy over Singapore’s stance on outdoor protests and the denial of entry to some civil society activists — was a resounding success in terms of organisation: The traffic disruptions went almost unnoticed, the convention facilities were top-notch and the delegates’ every need was looked after immaculately by minders, their every step greeted by smiling ushers.
Is it too demanding to expect Singaporeans to be this polite and nice everyday? Perhaps. But it would be sad if it was all just for show.
We should use the IMF-World Bank meetings as a springboard for more gracious behaviour. If we can do it for the eight days the foreign delegates are in town, we can do it for each day of our lives.
Apparently the homily was too much for some to take, prompting already one nonplussed response:
It will take another century before we learn to be gracious — we progressed from driving bullock carts to driving fast cars within too short a span of time. Our newfound material wealth has shaped the way we view the world — as if we own it.[...]
It is encouraging to note that our service levels have improved — the challenge now is to maintain this high level of service and show that it is not only “artificial”, to quote a delegate.
To accord special service to VIPs and deny ordinary folks the same is not the message we should send.
And despite the positive spin on things, taking quotes very slightly out of context can cast even the most dedicated writing into sharp relief. Witness:
Praise like this came abundantly from the 40 delegates who were polled by Today as the IMF-World Bank meetings wrapped up. Everyone gave Singaporeans at least four out of five stars for friendliness, and most gave five — some found the welcome so warm they wondered if it was always like this.
“I travel quite a bit, and I’ve never been to a friendlier place. It seems to be artificial … but even if it is, you guys are doing a great job of it,” said a British delegate.
Surely you didn’t have to be physically present to sense the sarcasm and savviness of this particular quoted source (italics mine). Here’s (oestensibly) another Brit voicing his opinion on this this artificial quality on the customer service:
Briton Matthew Perret of the IMF felt “as if the whole country was mobilised”. He said: “It would be a shame if it’s not genuine but I can’t know what it’s like if I came in a different situation.
So did the NGO ban hurt the IMF/WB summit at all? “Not at all”, said one minister at the end of the meetings. But then why did the Ministry of Home Affairs feel it was necessary to issue this press statement?
After Singapore expressed concerns over 27 activists out of the 526 whom the IMF and World Bank had accredited, the IMF and World Bank raised the matter with Singapore.
In order to be as helpful as possible, Singapore reviewed the names whom the IMF and World Bank were prepared to vouch for, and lifted the bans on 22 of them.
We did this before the public statement by Mr Wolfowitz.
The tone is clear: the Singapore authorities had made a very special exemption for the World Bank/IMF to allow those 22 activists after considering the importance of this meeting, and not for want to promoting freedom of expression.
Some Singaporeans certainly wanted those noisy, exasperating ang mohs
out of their little bubble in the world, such as retired teacher Ho Kong Loon:
Banners aloft, costumes caricaturing grievances, fists in the air, faces masked or painted to ensure anonymity et cetera: Such a carnival atmosphere can quickly transform into a terrifying one when manipulators, instigators, the intoxicated, the uninhibited, the over-enthusiastic or the lunatic fringe decide to test the patience of the police, who are always considerably outnumbered.
A procession of thousands of boisterous demonstrators are an authorities’ nightmare. There is no foolproof means to ensure everything turns out swell. All that is required is a cinder to ignite the raging inferno of a demonstration gone horribly wrong.
Which brings me to the International Monetary Fund (IMF) and World Bank meetings in Singapore. Why does the foreign press castigate us, when we have undertaken the massive and onerous task of ensuring the safety and comfort of our guests?
These armchair critics do not have to bear the consequences of any fall-out resulting from a demonstration gone awry. We, not our critics, have to mop up after the mess, and live with the consequences should the situation turn ugly.
Indulging in theatrics such as wearing labelled surgical masks shows an affinity with the reel world. A protest of this genre is disingenuous. It makes for good entertainment and comic relief. In the meantime, serious discussions and deliberations go on in the main conference hall. The major participants are making decisions, which will affect millions or even billions.
This incredible letter deserves a complete rebuttal, but I will leave that as an execise to the reader. What a big brush this retired teacher has used to tar all protesters as fanatical anarchists. Must be a response leftover of days spent shredding unsatisfactory homework to pieces with acerbic comments written in red ink. I will merely point out that the objection that NGOs will just come to Singapore to protest and then go home, leaving Singaporeans to clean up after them, holds equally well to the IMF/WB delegates. So these activists’ dollars are not as welcome as the high-heeled IMF/WB delegates, or even pink dollars? Please.
Perhaps even more incredible is that this letter went to press, replete with spelling errors. (’the reel world’: embarrassing typo or subtle, ingenious criticism of modern-day Hollywood? You decide) And if one thinks that the press is inexasperable, think about what it must be like to be one that’s reported on. Even Tan Kin Lian, NTUC Income’s CEO, had reason to complain that the Straits Times had behaved inconsiderately toward him:
They are willing to advance their own agenda, without regard to the harmful impact on other people.